Returns & Refunds

We want you to love your Plaid Walrus purchase. If something isn't quite right, we're happy to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return, items must be:

• Unworn and unwashed

• In their original condition

• Free of stains, odors, or other signs of wear

• Returned with original tags attached, when applicable

Items that do not meet these requirements may not be eligible for a refund.

How to Start a Return

Please contact us at heythere@plaidwalrus.com within 14 days of receiving your order to request a return.

Please include your order number and the item(s) you would like to return. We'll provide instructions for sending your return back.

Please do not send items back without contacting us first.

Return Shipping

There is a $8 return shipping fee due to a change of mind, incorrect size, or other reasons unrelated to an error on our part.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or credit card company may require additional time to post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

If you need a different size or want to exchange an item, please contact us within 14 days of delivery. Exchanges are subject to product availability.

If the requested size or item is unavailable, we can process the return as a refund instead.

Sale Items

Items purchased on sale are not eligible for return unless otherwise stated on the product listing.

Questions?

If you have any questions about a return, please contact us at heythere@plaidwalrus.com.